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Mailbox Forwarding Support > FAQ
 
FAQ Articles:
How do I address my mail? Article rated 3.6/5.0
Mailbox Forwarding currently offers service in the following 3 cities. You can choose one or more of these addresses when signing up, and can easily add or remove addresses from within your account: 2885 Sanford Ave SW #12345 Grandville, MI 49418 5042 Wilshire Blvd #12345 Los Angeles, CA 9003...
What authorization do I need to open an account? Article rated 4.0/5.0
According to U.S. Postal Service regulations, anyone who uses a private mailbox service must complete USPS form 1583, which you can find, along with instructions on how to fill it out, at: http://www.mailboxforwarding.com/form1583.php After signing up for an account, you will receive a welcome e...
Can multiple people (or businesses) use the same mailbox? Article rated 3.9/5.0
You can have as many names (individuals or businesses) on a single account as you wish with no additional fee. We only limit accounts by the number of mail pieces received or scanned per month, not the number of names. Our system sorts primarily based on box number, so as long as your 5-digit box ...
How do I fill out USPS Form 1583? Article rated 3.6/5.0
Be sure read the "Instructions" section at the bottom of this page for detailed line-by-line instructions on how to fill out USPS form 1583. If you have already read these instructions but still have questions, you can contact our legal department by submitting a support ticket.
Will you open my mail? Article rated 3.6/5.0
We will not open your mail unless you specifically request to have a particular piece of mail scanned. We only scan the front of the envelope upon arrival, and you have us forward-ship the mail to you or shred it without us opening it. If you do request to have it opened and scanned, we will do so i...
How long does it take to scan or forward my mail? Article rated 3.5/5.0
We make every attempt to scan and forward mail within 1 business day of your request. Keep in mind that the speed at which you receive forwarded mail is dependent on the shipping speed you select. You can choose to ship via either USPS (first class, priority, or express) or FedEx (ground or express)...
How do I get mail directed to my new address? Article rated 3.5/5.0
You have two options for redirecting your mail: - If you only want mail from certain sources to come to us, simply let those sources know of your new address. - If you want all of your mail to come to us instead of your old address, you can fill out a change of address request with the USPS, eit...
How do you forward mail? Article rated 3.7/5.0
First, we will combine all of the mail items that you requested to be forwarded into a single shipment (whenever possible) to reduce costs. We can ship items almost anywhere in the world through the U.S. Postal Service or FedEx, and you can select your shipping speed to control delivery and costs. ...
Can I pick up my mail in person? Article rated 4.0/5.0
Due to the way our system works, we don't offer in-person pickup of mail at any of our locations. However, our forwarding costs are some of the lowest in the industry. Multiple normal-size letters can be forwarded together using USPS first class mail for well under $2. For packages over 5lbs, we ...
Will junk mail count toward my received mail limit? Article rated 4.6/5.0
We throw out overt junk mail before it even reaches your account - anything addressed to "occupant" or "current resident", or postcards and flyers that are clearly advertisements. They won't count toward your monthly received mail limit.
What quality are the mail scans? Article rated 4.0/5.0
All scans - both automatic envelopes scans and requested content scans - are performed in beautiful full-color 200 dpi and optimized for maximum readability. For content scans, we scan both sides of your documents. Mailbox Forwarding's scanning produces high quality images that can be viewed, saved...
Do you offer phone support? Article rated 3.3/5.0
In order to keep our prices to a minimum for our customers, we do not offer either sales or customer support by phone. All support is handled via our online ticket system. However, we do not outsource any of this support, so if you have any problems with or questions about our service, simply subm...
Will you be able to receive mail if my name is misspelled? Article rated 4.6/5.0
Even if your name is misspelled, we will still be able to correctly sort your mail. We sort primarily based on box number, so as long as your 5-digit box number is on the envelope, you will receive the mail in your account regardless of what name is on the envelope.
What types of mail will you receive? Article rated 4.6/5.0
We can receive virtually any mail items sent through USPS, UPS, FedEx, or DHL, including packages, certified mail, and registered mail. You must sign USPS form 1583 section 5 to enable us to receive restricted mail on your behalf. We cannot receive COD (cash on delivery) deliveries.
How do I cancel my account? Article rated 3.5/5.0
To cancel, log in to your account, go to the "Account" tab, and click on "Change Billing Details", where you will find a link to the cancellation form at the bottom of the page. You must use this form when canceling your account, since it provides us with instructions on how to handle any mail we r...
How do I view a past bill? Article rated 4.5/5.0
To view the full breakdown of any past bill simply log into your account, go to the Account tab, click on the Billing History link in the left-hand bar, and select the date of the bill you want to see from the dropdown menu at the top of the page. You can also use the Billing History page to view y...
Can you automatically forward mail? Article rated 4.4/5.0
Yes, we can forward your mail automatically on a weekly or monthly basis. To enable automatic forwarding, login to your account, go to the "Account" tab, and select "Automatic Forwarding" from the menu on the left. You will be able to choose the address, shipping speed, and frequency of mailing, a...
Can you act as the registered agent for a business? Article rated 4.6/5.0
Yes, we can serve as the registered agent address for your business. Designating us as your registered agent doesn't involve any extra fees, forms, notifications, etc. We can receive government and legal documents for your LLC or corporation the same way we receive your other mail.